As of May 1st, 2024, we are implementing new policies at The Moonstoned aimed at enhancing clarity, opportunity, and confidence for all our customers.

1. Reintroducing Layaway Option: We are thrilled to announce the return of our Layaway program, offering you the opportunity to acquire your desired pieces without straining your budget or the hidden fees of a third party! To participate, all it takes is a one-time application process for approval. Subsequently, payments will be evenly divided over a 3 to 4 month period, spaced two weeks apart. Please note that layaway items are not eligible for return or exchange, and any delinquent payments will incur a 10% fee of the total balance monthly.
2. Revised Return Policy: Effective May 1st, we are revising our return policy. You will now have a one-week window to initiate returns for a refund, subject to a 10% restocking fee. It is imperative that you take responsibility for the return process, ensuring the item reaches our headquarters within 7 days of receipt. But don’t worry, if you have any questions we are here to help. Email Lindsay at shipping@themoonstoned.com and she will get back to you within business hours.
3. Custom Orders and Deposits: All Custom orders will now require a deposit! After the initial conversation, we will come up with a budget and plan which will require a deposit before designs are shared. 

• We uphold a commitment to originality and will not replicate designs from other contemporary designers.
• We maintain a zero-tolerance policy towards any form of disrespect or harsh language directed at any of The Moonstoned staff members.
• While we empathize with concerns regarding shipping costs, we kindly remind you that these fees are essential to ensure the safe delivery of your purchases.